There is a warm and caring welcome to pupils at this school. Many pupils have had negative experiences of education. Some have missed significant chunks of their education before joining The Heights Academy. The school’s aim to help develop ‘confident individuals, respectful citizens and successful learners’ is the foundation of the work here. Pupils work hard and demonstrate positive attitudes to their learning. They appreciate and benefit from the support they get from staff. The school has high expectations and ambitions for pupils. Staff are dedicated to providing support. However, current inconsistencies in how the curriculum is being delivered mean pupils are not achieving as well as they could be. Behaviour around school is mostly positive, but sometimes pupils find it difficult to meet the school’s high expectations. There are times when the behaviour of some pupils causes upset to others. Pupils are safe because staff are vigilant and supervise them closely and sensitively. Relationships between staff and pupils are positive. Staff get to know pupils well and genuinely have their best interests at heart. There is a positive, happy atmosphere around the school and in lessons.