Parents and carers cite the transformative experience this school has had on their children, one referring to The Serendipity School as having gone ‘above and beyond for me and my child’ and another calling it: ‘our light at the end of a very dark tunnel.’ As a result of the expert care and support pupils receive, they feel increasingly engaged in school and hopeful about their futures. This is especially important as, for many pupils, their prior experiences in school and education have not always been as positive. Pupils are known exceptionally well by staff, who are expert in adapting their approaches to meet the needs of the pupils in their care. For example, by knowing the signs that mean they might be struggling, pupils are supported not just in the moment but also longer term in being able to identify and pre-empt these elements themselves. This personalised and adapted support develops their self-esteem, confidence and personal and social skills. Opportunities for ‘gem time’ and ‘talk about’ sessions are used expertly to develop pupils’ increasing awareness of their impact on others, supporting their resilience and mental health. Over time, these support pupils in knowing how to regulate their own behaviour. As a result, relationships across the school are highly positive.