Paid Account FAQs



School Guide paid accounts unlock all the data on our easy-to-use website. We have aggregated and verified information from a huge range of official sources and display everything clearly and simply on our award-winning pages to help parents choose the best school for their child. 

 

What’s included in my paid School Guide account?

A School Guide paid subscription unlocks all the premium features on School Guide so you can get comprehensive one-stop-shop help to find the best school for your child. 

View this page to see all the exclusive features included in a paid account.  

 

What extra data does a paid account unlock?

• Full performance data including all the key performance indicators published by the government, inspection reports and our unique Happiness Rating.

• Exclusive School Guide Star Ratings. These give a summary rating of performance in the last academic year. Ratings are recognised by schools and teachers. 

• School Guide Catchment Heat Maps. See where you need to live to get your child into a certain school. 

• TripAdvisor-Style School Reviews. By parents; for parents. 

• Click & Compare Tool. We are the only UK site to allow parents to compare state and private schools based on GCSE and A level results. 

 

How does the paid account work? 
 

Monthly subscription

If you choose to register and pay for a monthly subscription to School Guide to access premium features, you will be charged the advertised cost per month (currently £9.95/month) every month until you cancel your subscription. You can cancel your subscription at any time after the first payment has been made, and you will still gain access to the premium features on the site until the end of the first paid month. Once your first payment has been successfully made, you will receive an email receipt stating the dates of your first month's subscription (the minimum access period) e.g. NOV 27 – DEC 27 and your next payment will be taken on the last day of that period e.g. DEC 27. There is no maximum subscription period. You can contact us by email [email protected] with questions about your subscription. Card payments are processed by Stripe, an online payment processing portal, and you can read Stripe's UK Services Agreement here
 

Annual subscription – save 20%

If you choose to register and pay for an annual subscription to School Guide to access premium features, you will be charged the advertised cost per year (currently £95/year) and you will be billed yearly until you cancel your subscription. You can cancel your subscription at any time after the first payment has been made, and you will still gain access to the premium features on the site until the end of the first paid year. Refunds on the first subscription year are not available. Once your first payment has been successfully made, you will receive an email receipt stating the dates of your annual subscription (the minimum access period) e.g. NOV 27 2020 – NOV 27 2021 and your next payment will be taken on the last day of that period e.g. NOV 27. There is no maximum subscription period. You can contact us by email [email protected] with questions about your subscription. Card payments are processed by Stripe, an online payment processing portal, and you can read Stripe's UK Services Agreement here
 

Annual subscriptions are intended for personal use only. We limit the number of simultaneous logins to two so you may access School Guide on up to two devices but once you log into a third, you will automatically log out of one of the others. Sharing of your personal login is not permitted. Information, opinion and graphics are not available for redistribution i.e. you are not permitted to publish maps or any other features in promotional brochures, materials or online. 
 

Where do I find your Terms and Conditions? 

You can read our full terms and conditions here

 

I'm an NHS worker or key worker as defined by the UK government during the coronavirus crisis. Can I claim a free subscription? 

Yes. Please comtact us and we will offer you are free 12-month subscription to School Guide. 

 

Where do I find your Privacy Policy? 

You can read our Privacy Policy and details of how we treat your personal data here
 

How does signing up via Facebook work? 

It's very quick and easy to register with our Facebook button. This logs you in to School Guide using your Facebook email and password and you do not need to select a new password for the site. Everytime you return to School Guide, you log in via the Facebook button. 

Once registered via Facebook, you are sent to a simple payment page to pay. Once successfully paid, all the pages on School Guide are unlocked. 
 

Can I cancel my subscription?

Yes, you can cancel your subscription any time after the first payment has been taken. 
 

How do I cancel my subscription? 

Simply email [email protected] and tell us your name and the email address you registered with and we can quickly and easily cancel your paid account.

Please note: we cannot accept subscription cancellation requests via telephone as we need to verify your email address. 
 

What if I am not happy with my purchase?

We are confident you will find School Guide helpful and easy-to-use. But if you experience an issue, please let us know by emailing us at [email protected]
 

I'm having problems logging in to my paid account. Help! 

If you signed up using an email address and password – i.e. not via your Facebook login – please make sure you have confirmed your email address. You need to do this within 48 hours of payment. We emailed you a link during registration. Check your Spam or Promotions folder just incase it's lurking at the back of the classroom there. 

If you are still having problems logging in, please email [email protected] and we will be happy to help by confirming the subscription for you. 
 

I've tried to change my password but it says I cannot change it. Why?

You can only change your password AFTER you have confirmed your account via the link sent to you on registration. If you have not confirmed your account and cannot find the confirmation link, please email us at [email protected] and we'll manually confirm your account. 
 

I am not able to view all of the paid content. Why? 

Some older website browsers find loading the interactive information on School Guide a little hard work. If you cannot see any parts of the school pages, we recommend using a different browser (Chrome or Firefox, for example) or opening an incognito window. If this does not do the trick, please email us at [email protected] with details of the browser you are using and any screenshots you have of what you can see and we will investigate the issue as soon as possible. 

 

It looks like there is data missing from a school page. Why? 

We are only able to show data for schools where it is available at official sources. Also, we only give a school a School Guide Star Rating when it has enough data to rate it fairly. Please see our About School Guide page for a full list of the schools which are excluded from our star rating.

 

How many Parent Reviews does each school have? 

Our TripAdvisor-style reviews give an important window on the schools from the perspective of current parents. You can see how many parent reviews are available for any given school under the parent review section of that school page prior to subscribing. The reviews are blurred out until you upgrade. We also show a tally of the current reviews under the school name at the top of the page. 
 

Where do you get all your information from? Is it reliable? 

We update our pages as often as daily in the case of Parent Reviews, weekly with inspection reports and monthly or annually in line with the official release dates for school data in England, Wales, Scotland and Northern Ireland. Click here to see the source of all our data.
 

Any other questions?

Please email [email protected] and we will aim to get back to you quickly so you can get underway with finding the best school for your child.