Staff care for, nurture, educate and ultimately transform the lives of pupils who attend. Staff quickly get to know everything about individual pupils, so that they can personalise their approaches. This starts before pupils start at the school. Staff know that in the past, pupils have had a disrupted and often negative experience of education and care. Everyone at the school is determined to make sure that this does not happen anymore. As a member of staff commented, ‘These pupils don’t deserve the best – they deserve more than the best.’ Pupils who previously had poor attendance are now happy to attend school full time. Staff keep pupils safe, and help them develop their interests, knowledge and skills. Staff take time to understand and work closely with parents and carers. Pupils’ behaviour has improved as a result. Pupils are engaged in and succeeding in their learning and get good qualifications. Pupils know that staff deal with any behaviour issues, such as bullying, quickly. ‘It’s nipped in the bud,’ said one pupil. At the same time, pupils are learning to take responsibility for their behaviour. There is a real sense of family, a view echoed by staff and pupils.