Pupils are at the heart of Phoenix Bay School. They thrive because the school is determined for them to achieve the very best. Pupils describe the significant impact the school has on them. They say that they would be on a very different path now if they did not attend this school. Parents say that the school fully understands the needs of their children. They agree that it goes above and beyond to ensure that their children get the education they deserve; something they thought was very unlikely before attending Phoenix Bay. Following significant periods of disengagement with learning, pupils now want to be in school and they appreciate the value of learning. Pupils get the time, space and support that they need to understand their barriers to education. Staff are skilled in giving pupils the strategies they need to be successful and become confident, selfaware individuals with aspirations for their future. There are high expectations of pupils from the very start. Pupils strive to meet these because of strong and trusted relationships with staff. Pupils value how well staff know them. They feel safe and cared for. Pupils’ conduct and the way they respond to challenges and interactions with others have significantly improved from their previous experiences. This is because of the very successful wider development offer.