Pupils at Billingshurst Primary School say that their teachers are ‘always by their side’ and treat them with kindness and respect. Pupils are very clear that everyone is welcome at their school. Pupils felt they could talk to staff about any worries they might have, and staff would help them. A strong focus on oracy helps pupils to become confident communicators. A range of pupil leadership opportunities, including a school and eco council, give all pupils opportunities to contribute to the school. Pupils speak very positively about the residential trips on offer in Year 5 and Year 6. These enable pupils to build on the camaraderie that they have with each other and with staff. Expectations for pupils’ behaviour are high. Leaders ensure that any pupils who struggle to manage these expectations are very well supported. These pupils learn to manage their emotions over time, so that they can be in class, ready to learn. Pupils have very positive attitudes towards their learning. However, over time, not all pupils have had the right support to succeed in their learning, including in reading. Some parents and carers, including the parents of pupils with special educational needs and/or disabilities (SEND), are frustrated because they do not feel their children have received the right help with their learning.