Flexible Learning School is a place where the staff go the extra mile to support the pupils who attend. Their purpose is clear: to re-engage pupils in their education. It is successful in doing so. Most pupils arrive following very poor experiences of education. For many pupils and their families, Flexible Learning School provides their first experience of a successful school life. This is because staff work skilfully with pupils to rebuild their trust. Parents and pupils appreciate this. The proprietor and staff have high aspirations for what pupils can achieve. They want the best for them. Pupils spoken to talked about how much staff support them both academically and personally. There is a collective belief among the staff that all pupils can achieve and be successful. Pupils feel safe at school. They like the fact that each campus of the school is small and that they can talk to any member of staff. Pupils know that staff will take any concerns seriously and deal with them immediately. One pupil said, ‘We all just talk openly as we are more like a community.’ The school also offers all pupils access to a 24-hour helpline that they can call with academic or personal issues.