Pupils come first in this school. Some pupils join after being out of full-time education for long periods of time. Pupils receive encouragement and support to continue with their studies. As a result, pupils settle quickly, rebuild their confidence and re-engage with their learning. Pupils follow the school’s routines and behave sensibly. Lessons proceed calmly because pupils are focussed on their work. Most pupils are keen to keep up with their studies. They want to be well prepared for when they transition back into mainstream school. Pupils state that their teachers help them to learn effectively and they have no concerns about bullying. Pupils’ specific needs mean that on occasions they can become anxious or agitated. Staff sort out any problems sensitively and without fuss. Pupils have a say in what happens. Regular, planned meetings and questionnaires ensure that pupils have opportunities to meet with staff and share their ideas about what is going well. Pupils value this and feel listened to. Parents praise the school and say that it has transformed their children’s lives. They describe the school as a ‘haven’ and a ‘lifeline’ for their children. Parents appreciate the regular communication with staff that keeps them fully involved in their children’s progress.