Pupils arrive at Phoenix Academy with difficult and inconsistent experiences of education. Staff understand these experiences and pupils’ individual needs. They use this knowledge to foster positive relationships with pupils. Pupils are welcomed into school by a supportive staff team. As a result, pupils feel safe with their teachers. Pupils enjoy coming to school and attend well. Acceptance, belonging, regulation, respect and pride are front and centre of all that the school does. These values underpin the pastoral support offered to pupils. This helps pupils to recognise their feelings and emotions. It also empowers them to find solutions, particularly if they are feeling angry or upset. Behaviour across the school can vary. Staff deal with any unkind behaviour or incidents of bullying quickly and effectively. Staff use individual approaches and strategies to support pupils with their behaviour. These work well. Pupils settle; their readiness for learning is increasing. Leaders’ expectations for behaviour and learning are high. These expectations are mostly met. Some pupils are experiencing success in school for the first time. Pupils have opportunities to take part in trips and activities that prepare them well for life beyond school.