Pupils at Papillon House are exceptionally well looked after by staff who know and understand how to meet their needs. Pupils recognise that the adults who work with them adapt learning if required, but always maintain high expectations of them to engage and participate. Pupils benefit from the impressive emphasis on personal development at this school. They learn to be increasingly confident and independent during their time here. Pupils describe their school as a happy place and this is evident in the positive way they interact with their teachers and peers. Pupils rightly feel very safe here. Bullying is extremely rare. Any incidents of unkindness are addressed quickly and appropriately. Pupils are taught about how to manage their emotions and build respectful relationships with others. This work is highly effective. Parents and carers appreciate the way that leaders work closely with them and communicate regularly. Leaders have an expression that ‘when a pupil comes to the school the family comes too.’ One parent encapsulated this when they told us, ‘The school are always happy to help and support. It feels like home, with hugs, smiles and respect on every step.’