Most pupils have had negative experiences with education in the past. Some did not attend school for months or years. At Brookthorpe Hall, pupils get a fresh start. Staff spend time getting to know pupils quickly when they join. They build warm and trusting relationships. Consequently, pupils enjoy school, and attendance is high. Leaders want the best for pupils. They have designed a curriculum to meet the complex needs of each pupil. Leaders and staff meticulously unpick these needs and put highly personalised therapeutic support in place. This prepares pupils very well to be ready to learn. Pupils thrive in a structured, orderly environment. Staff are consistent in their expectations of pupils’ behaviour and in the way they treat them. This is why pupils settle in so well. As staff unpick pupils’ complex needs, pupils learn to feel safe. They become calmer and are more able to understand and take control of their emotions. Leaders plan rich experiences beyond the classroom to heighten pupils’ awareness of the world around them. For example, visiting a museum, taking pupils on a train and working with the police reinforce staying safe in the community.